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Software Support

Proactive solutions to cart fleet management

Ergotron support is here to assist you with technology and software. Find system requirements, specifications, instructions and downloads, or connect with our service team for post-deployment questions and optimization.

eKinnex resources are available for existing users only.
New enrollments no longer accepted.
Ergotron Software Support

eKinnex Resources

For specific requirements and downloads, choose your platform.

CareFit Cart

eKinnex for CareFit™

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StyleView Cart

eKinnex for StyleView®

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LiFeKinnex

eKinnex for LiFeKinnex™

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Questions about our legacy StyleLink software? Please contact Customer Care for support.

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Get connected & manage your fleet

Introducing RhythmConnect, a portfolio of software and services

RhythmConnect™ allows your IT and caregiver teams to improve operational efficiencies by reducing IT workload and increasing clinical adoption. This innovative cloud-based system provides control of mobile EMR workstations with real-time visibility.

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Remote visibility to cart health

Additional Utilities & Firmware

StyleView Keypad for Windows®

Windows PC-based pin code entry for convenient drawer access on Ergotron StyleView SV43/44 Carts.

This application includes support for all StyleView SV43/44 medical carts and provides these features:

  • Provides user access functions from an integrated PC for StyleView 43/44 drawers.
  • Inputs accepted from mouse, number pad, and touch screen.

Note:   Application does not currently provide access to master pin/administrative functions.

Software Download

Software download requires Microsoft Windows 7 or later along with .NET Framework 4.
Both the drawer(s) and integrated computer must be connected to the cart's USB hub for this application to control the drawers.

Get StyleView Keypad

StyleView SV43/44 Firmware

This firmware release includes support for these double drawer accessories:

This firmware release provides these additional features and fixes:

  • A new configuration option that causes all drawers to unlock when any user PIN has been entered. The “drawer open” alarm still sounds. (When the Pharmacy PIN has been entered, the “drawer open” alarm is disabled.)
  • Removes the requirement to select a drawer to open when there is only one drawer installed.
  • The “alarm mute” setting is no longer reset when the drawer controller loses power.

Software Download

Software download requires Microsoft Windows XP or later along with .NET Framework 4.

Warning:  Installing this firmware update will reset your cart to its default factory settings.
  • The Master PIN, all User PINs*, the Pharmacy PIN, and “alarm mute” setting will be reset to factory defaults.
  • Any custom settings that have been applied to the cart will need to be reprogrammed.

* If your PINs are deployed through StyleLink Enterprise, User PINs should not need to be reprogrammed.

Download Firmware Tool

View Installation Instructions (PDF)

CareFit Pro Firmware – Imprivata Support

This software upgrade is available for CareFit Pro Medical Carts with drawers using firmware version 005.0100 or later. Customers must have a current Confirm ID subscription (Imprivata ConfirmID version 5.1 or later). For organizations using virtual desktop, only Citrix is supported. Application is in English only.

Download Firmware Update

View Guide to Imprivata (PDF)