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Dell™ Product Support

Custom Solutions for Dell by Ergotron

Custom Solutions for Dell by Ergotron

Dell and Ergotron have teamed together for true innovation in computer workspace systems. Check below for technical support resources related to your solution.


Dell Mobile Computing Station

Dell Mobile Computing Station

Dell SKU: 330-4381
Part Number: K000978

Securely transport, deploy, store and charge twenty-four, 10" Latitude™ 2120, 2110 or 2100 Netbook PCs. Note: This product is available for purchase exclusively through Dell.

Cart Instructions

Quick Reference Guide (PDF 2.4 MB)
Handle Attachment Imperative (PDF 456 KB)
Unpack Instructions (PDF 1.0 MB)
Maintenance Schedule (PDF 62 KB)

  
  1. Sales Information
  2. Router & Switch
  3. Service Kits
  4. Troubleshooting

Product Sheet
Product Sheet

(PDF 220 KB)

Specifications and Benefits

Learn More Web Page
Introductory Video (@youtube.com)
Product Sheet - Cart (PDF 200 KB)
Data Sheet - Router (PDF 115 KB)
Data Sheet - Switch (PDF 92 KB)

Purchasing

Cart Sales (@dell.com)
Replacement Part Sales

Warranty

Three (3) years mechanical components; one (1) year electrical components; two (2) years Ethernet switch. Cisco WAP follows warranty defined by Cisco.

Router by Cisco

Wireless-N Gigabit Security Router with VPN

Quick Start Guide (PDF 930 KB)
User Guide (PDF 6.6 MB)
Installation Service Manual (PDF 228 KB)
Introduction Page (@cisco.com)
Service Request (@cisco.com, or call 866-606-1866)

24-Port 10/100 Switch

Switch by Cisco

Quick Start Guide (PDF 3.1 MB)
Installation Service Manual (PDF 217 KB)
Introduction Page (@cisco.com)
Service Request (@cisco.com, or call 866-606-1866)

Ergotron offers several replacement parts to ensure your Dell Mobile Computing Station remains in peak operating condition. Contact Ergotron for more information about each kit.

Call Ergotron at 800-888-8458 for warranty part replacement or to purchase any of these kits.

Kit Part # Comments
Controller Box
 
K000980 Requires installation by certified technician
Power Cord
 
K000979 Requires installation by certified technician
Fan
 
K000946 Requires installation by certified technician
Power/Temp LED
 
K000947 Requires installation by certified technician
Caster, fixed
 
K000948 Requires installation by certified technician
Caster, swivel
 
K000949 Requires installation by certified technician
DC Power Dongle
 
K000952 Requires installation by certified technician
DC Power Dongle,
24 pack
K001231 Requires installation by certified technician
RJ45 Dongle
 
K000953 Requires installation by certified technician
Docking Station
 
K000954 Requires installation by certified technician
Dock Partitions
manual
K000959 Can be installed by customer. Includes 1 left partion, 3 center partitions, 1 right partition
Ethernet Cable
manual
K000951 Can be installed by customer
Lock
manual
K001088 Can be installed by customer. Includes 2 keys
Silver Keys
 
K000961 Set of 2 keys
Black Keys
 
K001087 Set of 2 keys
Handle
manual
K000956 Can be installed by customer. Includes tool
Handle Tool
 
K000962 Tool for handle installation
Upper Netbook Guide
manual
K000957 Can be installed by customer
AC Adapter
manual
K000958 Can be installed by customer. Includes power cord
Cord Bay
manual
K000960 Can be installed by customer
Anti-Static Mat
 
K000963 Can be installed by customer

Netbook Operation & Updates

 

Any issues related to the Latitute™ 2100 Netbook PC itself should be directed to Dell Support.

Power Issues

Problem Possible Cause Solution
Netbook(s) not charging
Unplugged power cord
Improper docking of netbook(s)
Tripped electrical circuit
Ensure power cord is fully connected to outlet
Verify netbook is docked properly: green tab at dock’s edge should be visible
Check facility circuit breakers
If another electrical device shares the circuit, unplug that device
Power/Fault Status Indicator is flashing amber
Overheating
Ensure areas around fans/vents are clear
Reduce room temperature below 86° F (30° C)
Keep power cord plugged-in so fans continue to operate