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FAQ

Find answers to the most frequently asked questions. For questions not answered here, try another FAQ page or contact Ergotron for assistance.


Q I’m having difficulites with StyleLink installation and setup. Is assistance available?
A Yes, we have prepared StyleLink Installation FAQs (PDF), which addresses the most common installation concerns.
Q I can’t find a specific Ergotron part number on your site. Does this mean it’s unavailable?
A If you can’t find what you’re looking for on this site, contact Ergotron. We have many other products available, and our Customer Care team is ready to help find the right solution for you.
Q How “Green” are Ergotron products?
A Durable and adaptable product design translates to long-term use (not disposal) of our products. Furthermore, when you invest in an Ergotron mounting solution, you are getting a product that complies with all international environmental regulations related to its design, manufacture and packaging. Read more about Ergotron’s environmental initiatives.
Q Where can I find the Serial Number or Work Order Number on my Ergotron product?
A If you need assistance with an Ergotron product, you may be asked for its Serial or Work Order Number. Check this document—ID Label Locations—to find its location.
Q Do Ergotron products comply with environmental standards like RoHS?
A Ergotron is committed to compliance with all applicable laws and regulations that concern human health and environmental risk. Read more about Ergotron’s Environmental compliance.
Q What type of warranty does Ergotron equipment carry?
A Go to our Warranty Policy page for complete details.
Q Is your equipment compatible with clean room operations?
A Some Ergotron products have been used successfully in clean room operations. Contact your Ergotron representative for more information.
Q Can I order an evaluation unit?
A In certain circumstances, you may evaluate a StyleView Cart for a period of 45 days. Contact your Ergotron sales representative to learn more about Ergotron's evaluation program.
Q Who is my sales representative?
A Contact Ergotron or try our Representative Locator tool. If you are outside North America, find your Ergotron representative on this page.
Q Why is there no CE Marking on Ergotron products?
A The CE marking may only be placed on a product that falls under one or more of the directives that address the basis for placing a CE marking on a product. Ergotron arm and pivot products do not fall under the definition of machinery as defined in directive BS EN 292 of CE or any other directives.
Q Why do Ergotron products not fall under the machinery directive BS EN 292 of CE?
A The CE directive BS EN 292 does not apply to non-powered equipment such as Ergotron products. Since our products can only be used to position devices where the operator provides all moving force (meaning that the motion of the product will stop immediately when the operator ceases to apply force to the product), our products do not fall under the definition of machinery as defined in BS EN 292. The CE directive’s definition of a “machine” implies that it has controls available to an operator that instigate powered-operation (whether it be pneumatic, hydraulic, mechanical or electrical), which results in motion. Consequently, there is no CE Marking on Ergotron equipment.
  
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