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Part Number: SRVC-AP-03A
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Description: Service Bundle of Integration and Preventive Maintenance for 10–99 StyleView powered carts
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Ten cart minimum, price is per cart, 36-month duration This service within 50km of the major metro in each of the following states: NSW, QLD, VIC, WA, NT, TAS and SA. Service outside of these areas is available – contact Ergotron for a quote. (1300-957508 or info.AU@ergotron.com)
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All services conducted by a trained and certified service provider
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Includes:
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Preventive maintenance check
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Set-up and configuration of carts
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Tailor configurations to user’s specific hardware
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Unpack carts, monitors, CPUs, laptops, keyboards, mice, etc.
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Prepare carts for hardware installation
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Install hardware (carts, monitors, CPUs, laptops, keyboards, mice, etc.)
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Adjust all cart movements (counterbalance per weight of hardware)
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Route and organize cabling
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Install the StyleLink Basic Client Version, upon request. This ensures an easier installation of Enterprise Software
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Analysis of StyleLink installation: Review of StyleLink files 30 to 45 days after install to make recommendations for best practices. Recommendations made within 3 business days of receiving files
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Detailed inspection of entire cart—upper cart, lower cart and power system—including adjustment of all counterbalance mechanisms. Replacement up to $50 of broken or worn parts over the three-year period
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Preventive maintenance checklist used to evaluate entire cart
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Service report on all carts evaluated at completion of each maintenance visit, which documents service on each cart for your asset management
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Proactive notification regarding next service visit
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Follow up: contact to ensure satisfaction after completion of each visit
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Thirty-day warranty, starts on final day of service site visit
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